Privacy Policy
Your privacy matters to us. This policy explains how Turelarna Lernix collects, uses, and protects your personal information when you use our financial analysis platform.
Information We Collect
At Turelarna Lernix, we collect various types of information to provide you with our advanced financial analysis services. The information we gather falls into several categories, each serving specific purposes in delivering personalized financial insights.
Personal Information
When you create an account or use our services, we collect personal details including your name, email address, phone number, and professional information. This data helps us customize your experience and provide relevant financial analysis tools tailored to your specific needs and investment profile.
Financial Data
To provide accurate analysis and recommendations, we may collect information about your investment preferences, risk tolerance, financial goals, and portfolio composition. This sensitive information is encrypted and stored with the highest security standards to protect your financial privacy.
Usage Information
We automatically collect data about how you interact with our platform, including pages visited, features used, time spent on different sections, and analysis tools accessed. This information helps us improve our services and develop new features that better serve your financial analysis needs.
How We Use Your Information
Your information enables us to deliver sophisticated financial analysis services while maintaining the highest standards of privacy and security. We've designed our data usage practices to maximize value for our users while minimizing privacy risks.
- Provide personalized financial analysis and investment recommendations based on your profile and goals
- Improve our analytical algorithms and develop new financial tools and features
- Send you important updates about your account, market insights, and relevant financial information
- Ensure platform security and prevent unauthorized access to your financial data
- Comply with financial regulations and legal requirements in Australia and internationally
- Provide customer support and respond to your inquiries about our services
Important: We never sell your personal or financial information to third parties. Your data is used exclusively to enhance your experience with Turelarna Lernix services and ensure compliance with applicable financial regulations.
Data Storage and Security
Protecting your financial information is our top priority. We employ enterprise-grade security measures and follow industry best practices to safeguard your data against unauthorized access, alteration, or disclosure.
Encryption and Storage
All sensitive data is encrypted both in transit and at rest using AES-256 encryption standards. Your information is stored on secure servers located in Australia, with backup systems in place to ensure data availability and integrity. We regularly update our security protocols to address emerging threats and maintain compliance with financial industry standards.
Access Controls
Access to your personal and financial information is strictly limited to authorized personnel who require it to provide services or maintain system security. All team members undergo background checks and sign confidentiality agreements. We maintain detailed access logs and regularly review permissions to ensure appropriate data handling.
Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Account information is typically retained for seven years after account closure to meet financial record-keeping requirements. You can request earlier deletion of certain data types, subject to regulatory constraints.
Your Privacy Rights
As a user of Turelarna Lernix, you have comprehensive rights regarding your personal information. We're committed to helping you exercise these rights while maintaining the security and functionality of our financial analysis platform.
- Access Rights: Request a copy of all personal information we hold about you, including financial data and usage history
- Correction Rights: Update or correct any inaccurate or incomplete information in your profile or financial records
- Deletion Rights: Request deletion of your personal information, subject to legal and regulatory retention requirements
- Portability Rights: Receive your data in a structured, machine-readable format for transfer to other services
- Objection Rights: Object to certain types of data processing or withdraw consent for optional data collection
- Restriction Rights: Request limitations on how we process your information while maintaining essential service functionality
To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may require identity verification to protect your information from unauthorized access.
Third-Party Services and Data Sharing
While we don't sell your information, we work with carefully selected third-party service providers to deliver comprehensive financial analysis services. All partnerships are governed by strict data protection agreements and privacy safeguards.
Financial Data Providers
We partner with reputable financial data providers to access market information, economic indicators, and analytical tools. These partnerships allow us to offer real-time market analysis and comprehensive financial insights. Your personal information is never shared with these providers – only aggregated, anonymized data is used for market analysis purposes.
Service Providers
We work with cloud hosting providers, email services, and analytics platforms to maintain our platform's functionality and security. These providers are contractually bound to protect your information and can only use it for specified purposes related to delivering our services. We regularly audit these relationships to ensure continued compliance with our privacy standards.
Legal Disclosures
We may disclose your information when required by law, court order, or regulatory request. This includes compliance with Australian financial regulations, tax reporting requirements, or cooperation with law enforcement investigations. We'll notify you of such disclosures when legally permitted and will limit the information shared to what's specifically required.
International Data Transfers
While our primary data storage is located in Australia, some of our service providers may process your information in other countries. We ensure that all international transfers comply with Australian privacy laws and international data protection standards.
When transferring data internationally, we implement appropriate safeguards including standard contractual clauses, adequacy decisions, and additional security measures. You can request information about specific international transfers and the safeguards in place by contacting our privacy team.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your user experience, maintain session security, and analyze platform usage. These technologies help us remember your preferences, provide personalized content, and improve our services.
Essential Cookies
These cookies are necessary for basic platform functionality, including user authentication, session management, and security features. Essential cookies cannot be disabled without affecting your ability to use our financial analysis tools effectively.
Analytics and Performance Cookies
We use analytics cookies to understand how users interact with our platform, identify popular features, and detect technical issues. This information helps us improve our services and develop new financial analysis tools. You can opt out of analytics cookies through your browser settings or our privacy preferences center.
Updates to This Policy
We regularly review and update this privacy policy to reflect changes in our services, legal requirements, and industry best practices. Significant changes will be communicated through email notifications and prominent notices on our platform.
Minor updates, such as clarifications or contact information changes, will be posted with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy and handle your financial information.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with data-related concerns, please contact us:
Address: HQ, Building Suite 31/1 Laver Dr, Robina QLD 4226, Australia
Phone: +61740421077
Email: [email protected]
Our privacy team is available to assist you with any questions or concerns about how we handle your personal and financial information.